Refund policy

We issue full refunds on all requests to cancel orders. We prioritize customer satisfaction over profits. We have never had an unhappy customer. We have high quality products at affordable prices and communicate with our customers throughout the process of designing and creating their personalized certificates to their expectations.

Questions about our Refund Policy should be sent to us at cjmcertificates@gmail.com. You can call us anytime with questions or concerns at (928) 295-5746. You can also view our FAQs page for answers to your questions.

Every order is personalized and customized by you. We will reach out to you in a timely manner and make sure you are happy and satisfied with our services.

Please call Carolyn's cellphone anytime at (928) 295-5746 so she can better serve you. Customer satisfaction is our PRIORITY. We are a company that cares. Thank you for doing business with us!

We look forward to making you SMILE!! This is a home-based business in Arizona. We have been designing amazing personized hand designed certificates for over 20 years. Our certificate designs are created in Adobe Photoshop and take anywhere from 30 minutes to many hours for each certificate to be designed. The more personalized the design, the longer it takes to create the certificate. 

We are honored to serve you. If for any reason we are not able to meet your expectations, we will happily refund you all your money. 

Refunds
Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.